Customer Experience Specialist — Hybrid (Remote/Onsite)

Pencor Services; Mansfield (Tioga County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by phone and at the counter, delivering a friendly, practical experience and assisting with billing, service questions, and product details.

The role requires residency in Pennsylvania, a reliable home internet connection, and the ability to work a schedule with in‑office days per month. Training lasts 10 weeks with remote and in-person sessions and ongoing coaching.

Qualifications

• Must have residency in Pennsylvania.
• In-office days per month required for call center positions; number depends on metrics.
• Home workspace in a quiet area with high‑speed internet (min 400 Mbps) is required.

Responsibilities

• Provide support to customers for billing, repair, retention, and sales calls by phone or in person.
• Troubleshoot and resolve technical problems and other account inquiries in a single interaction; communicate clearly.
• Educate customers about features and benefits; promote self-service options to improve experience.
• Explain account information with a focus on first-call resolution; own the interaction and resolve issues.
• Resolve complaints with empathy and professional problem-solving; maintain high service standards.
• Act as product consultant, recommend solutions based on customer needs; identify buying signals.

Education

H.S. Diploma or G.E.D.

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist to build trusted relationships with customers by phone and at the counter, delivering a friendly, practical experience and assisting with billing, service questions, and product details.

The role requires residency in Pennsylvania, a reliable home internet connection, and the ability to work a schedule with in‑office days per month. Training lasts 10 weeks with remote and in-person sessions and ongoing coaching.