Part-Time Customer Experience Specialist — Hybrid Support

Pencor Services, Inc.; Stroudsburg (Monroe County); Vor Ort; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

Blue Ridge Communications is seeking a Part-time Customer Experience Specialist to help us build trusted relationships with customers. You will assist them over the phone and at our counter, delivering a pleasant, professional experience.

The role requires residency in Pennsylvania, in-office days monthly, a high-speed connection, and the ability to learn billing and troubleshooting. Training starts January 11, 2027, with 4–5 weeks of training and ongoing coaching.

Qualifikationen

• Residency in Pennsylvania is required.
• PA driver’s license with a good driving record.
• Customer service and/or sales experience is a plus.
• Bilingual Spanish is a plus.
• Strong communication and office software skills.

Aufgaben

• Provide billing, repair, retention and sales support over the phone and at the counter.
• Troubleshoot and resolve technical problems in a single customer interaction.
• Educate customers about features and self-service options.
• Explain account information with a focus on first-call resolution.
• Resolve customer complaints with active listening, empathy and problem-solving.
• Act as product consultant; identify buying signals and make recommendations.
• Contribute positively to team culture and training.
• Maintain product knowledge and participate in coaching sessions.
• Meet monthly performance goals to qualify for our work-from-home program.

Kenntnisse

Communication

Computer skills

Customer service experience

Spanish (bilingual)

Tools

Microsoft Office

Outlook

Jobbeschreibung

Blue Ridge Communications is seeking a Part-time Customer Experience Specialist to help us build trusted relationships with customers. You will assist them over the phone and at our counter, delivering a pleasant, professional experience.

The role requires residency in Pennsylvania, in-office days monthly, a high-speed connection, and the ability to learn billing and troubleshooting. Training starts January 11, 2027, with 4–5 weeks of training and ongoing coaching.