Part-Time Customer Experience Specialist - Hybrid (PA)

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Blue Ridge Communications is seeking a part-time Customer Experience Specialist to assist customers with billing, service inquiries, and account questions. You will work both over the phone and at the counter, delivering a friendly, professional experience and guiding customers to maximize the value of our services.

The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to multitask in a fast-paced environment.

Qualifications

• Residence in Pennsylvania is required.
• PA driver's license with good driving record is required.
• Previous customer service or sales experience is a plus.
• Spanish bilingual is a plus.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office & Outlook.
• Reliable attendance and ability to travel to Lehighton Call Center as needed.

Responsibilities

• Provide support to customers for billing, service inquiries, and account questions by phone and in person.
• Troubleshoot and resolve basic technical issues and account inquiries.
• Educate customers about services and self-service options to improve experience.
• Explain account details and resolve issues on first contact where possible.
• Contribute to team culture and maintain product knowledge through training.

Skills

Customer service experience

Excellent communication skills

Bilingual Spanish

Multitasking

Punctual attendance

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a part-time Customer Experience Specialist to assist customers with billing, service inquiries, and account questions. You will work both over the phone and at the counter, delivering a friendly, professional experience and guiding customers to maximize the value of our services.

The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to multitask in a fast-paced environment.