Customer Experience Executive - Baltimore, Northern Virginia & Washington, DC

Scorpion Therapeutics; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Experience Executive to support FMI’s key accounts within biotech and healthcare, focusing on operational excellence and customer satisfaction across the product portfolio and services.

The role involves acting as the primary client contact before, during, and after testing, collaborating cross-functionally to tailor solutions, and monitoring client feedback to enhance service delivery. Travel is required up to 60%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years in customer service supporting biotech, healthcare, or sales with proficiency in CRM and Salesforce.
• Strong communication, problem-solving, and analytical skills.
• Ability to manage multiple initiatives independently.
• Knowledge of HIPAA and data privacy.

Responsibilities

• Serve as primary contact for clients pre-, peri-, and post-testing.
• Collaborate internally to customize solutions and resolve operational issues.
• Monitor client activity and feedback to refine service delivery.
• Manage stakeholder relationships, including hospitals, labs, and patients.
• Travel up to 60% within assigned territory.

Skills

CRM and Salesforce

Communication

Problem-solving

Analytical thinking

Multitasking

HIPAA knowledge

Education

Bachelor’s degree or relevant experience

Tools

Salesforce

Microsoft Office

Job description

Role:

Customer Experience Executive supporting FMI’s key accounts within biotech and healthcare sectors, focusing on operational excellence and customer satisfaction across FMI’s product portfolio and services.

Responsibilities:

• serve as primary contact for clients pre-, peri-, and post-testing
• collaborate internally to customize solutions, improve account services, and resolve operational issues
• monitor client activity and feedback to refine service delivery
• manage stakeholder relationships, including hospitals, labs, and patients
• travel up to 60% within assigned territory

Requirements:

• Bachelor’s degree or relevant experience
• 4+ years in customer service supporting biotech, healthcare, or sales, with proficiency in CRM and Salesforce
• strong communication, problem-solving, and analytical skills
• ability to manage multiple initiatives independently
• knowledge of HIPAA and data privacy

Preferred:

• 5+ years of related experience
• data analysis skills
• remote team experience
• proficiency in Microsoft Office
• experience in account management trend analysis

HighValue:

• supporting biotech and healthcare accounts, extensive client interaction, cross-functional collaboration, and travel

Work setup:

primarily remote with significant travel.