Customer Experience Executive - OR & WA

Scorpion Therapeutics; United States; Remote; USD 100,000 - 160,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Experience Executive to support FMI accounts as the primary liaison across testing phases, ensuring seamless operations and superior service throughout the customer journey.

In this remote role with up to 60% travel, you will educate clients on FMI’s product portfolio, collaborate cross-functionally to improve account services, monitor activity, gather feedback, and manage stakeholder relationships.

Qualifications

• 4+ years in biotech, healthcare, or related customer service roles.
• Experience with CRM systems and Salesforce.
• Data/trend analysis experience.
• Remote team management preferred.

Responsibilities

• Educate clients on FMI’s product portfolio and services.
• Collaborate cross-functionally to improve account services.
• Identify and resolve operational delays in the client journey.
• Monitor client activity and gather feedback.
• Manage stakeholder relationships across testing phases.

Skills

CRM systems

Salesforce

Data analysis

Remote team management

Education

Bachelor's degree

Job description

Role: Customer Experience Executive supporting key FMI accounts, serving as primary liaison across testing phases to ensure exceptional operational and customer service delivery.

Responsibilities: educate clients on FMI’s product portfolio, collaborate cross-functionally to improve account services, identify and resolve operational delays, strategize process improvements, monitor client activity, gather feedback, and manage stakeholder relationships.

Extensive travel (up to 60%) within the territory and to company meetings is required.

Qualifications: Bachelor's degree or equivalent, 4+ years in biotech, healthcare, or related customer service roles; experience with CRM systems, Salesforce, data/trend analysis, and remote team management preferred.

High-value: supporting biotech/healthcare accounts, familiarity with patient data privacy (HIPAA), and experience in account management and process optimization.

Work setup: primarily remote within the territory, with significant travel.