Customer Experience Executive - NV/AZ

Scorpion Therapeutics; United States; Remote; USD 67,000 - 84,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Scorpion Therapeutics seeks a Customer Experience Executive to serve as a primary liaison, educating clients on FMI services across our product portfolio in biotech/healthcare testing.

Remote role with up to 30% travel; requires a 4+ year background in customer service within biotech/healthcare or sales, plus Salesforce proficiency and HIPAA familiarity. Salary is $67,280–$84,100 with discretionary bonus.

Qualifications

• Bachelor’s degree or equivalent; 4+ years in customer service in biotech/healthcare or sales.
• Residence within 50 miles of workload center.

Responsibilities

• Partner with large clients to educate and operationalize FMI services.
• Collaborate internally to enhance account support.
• Monitor client activity for service improvements.
• Identify operational issues and strategize process enhancements to sustain and grow accounts.
• Managing client documentation and providing technology support.
• Maintaining proactive communication.

Skills

Customer service

CRM/Salesforce

Data analysis

Remote teamwork

HIPAA compliance knowledge

Education

Bachelor's degree

Tools

Salesforce CRM

Job description

Role

Customer Experience Executive supporting key FMI accounts, serving as a primary liaison to ensure exceptional customer service across FMI’s product portfolio in biotech/healthcare testing.

Responsibilities

Partner with large clients to educate and operationalize FMI services, collaborate internally to enhance account support, monitor client activity for service improvements, identify operational issues, and strategize process enhancements to sustain and grow accounts.

Additional duties

Managing client documentation, providing technology support, and maintaining proactive communication.

Travel

Travel up to 30% within designated areas and to bi-annual company meetings.

Requirements

Bachelor’s degree or equivalent; 4+ years in customer service supporting biotech, healthcare, or sales roles; residence within 50 miles of workload center.

Preferred

5+ years experience, CRM/Salesforce proficiency, data analysis skills, remote team experience, and familiarity with HIPAA compliance.

High‑Value

biotech/healthcare testing, client management, CRM tools, data analysis, remote work, biopharma customer support.

Work setup

Remote with significant travel; salary $67,280–$84,100 plus discretionary bonus.