Customer Experience Executive - Dallas / Fort Worth, TX

Scorpion Therapeutics; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Scorpion Therapeutics is seeking a Customer Experience Executive to act as a primary liaison for FMI accounts in a biotech/healthcare setting. You will drive exceptional operational support and customer service across the product portfolio, while managing multiple initiatives and traveling up to 60%.

Qualifications include a Bachelor's degree or relevant experience with 4+ years in biotech/healthcare customer service, familiarity with Salesforce, data analysis, and remote collaboration.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4+ years in customer service supporting biotech, healthcare or related sales roles.
• Familiarity with Salesforce or CRM systems, data analysis, and remote team collaboration.

Responsibilities

• Manage client relationships and ensure high satisfaction across FMI accounts.
• Assist with product and service implementation and monitor orders for improvements.
• Collaborate internally to tailor solutions and address operational issues.
• Maintain proactive communication and collect feedback to refine processes.
• Coordinate with partners and manage internal projects while traveling up to 60%.

Skills

Customer service

Data analysis

Remote collaboration

Communication

Education

Bachelor's degree or relevant experience

Tools

Salesforce

Job description

Role:

Customer Experience Executive (CEE) serving as a primary liaison for key FMI accounts, focusing on delivering exceptional operational support and customer service across FMI’s product portfolio in a biotech/healthcare setting.

Responsibilities:

manage client relationships, assist with product and service implementation, monitor order and activity patterns to identify improvement opportunities, collaborate internally to customize solutions, address operational issues, and ensure high satisfaction levels. The role involves proactive communication, feedback collection, and process refinement, alongside partner coordination and internal project management. The CEE must maintain a warm professional presence, adhere to deadlines, and manage multiple initiatives while traveling up to 60%.

Qualifications:

Bachelor's degree or relevant experience, with 4+ years in customer service supporting biotech, healthcare, or related sales roles; familiarity with CRM systems (Salesforce preferred), data analysis, and remote team collaboration.

Preferred:

5+ years experience, strong technical and interpersonal skills, knowledge of HIPAA, and proficiency with Microsoft Office.

HighValue:

biotech/healthcare customer support, account management, remote service delivery, and travel up to 60%.

Work setup:

primarily remote, within 50 miles of workload center, with bi-annual company meetings.