Remote Customer Experience Banker: Grow Relationships

0101 The Huntington National Bank; Zanesville (OH); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, balancing daily transactions with service excellence and helping customers achieve their financial goals.

The role emphasizes identifying customer needs, recommending deposit products, and growing relationships through a structured sales process and referrals. Compliance with policies and strong communication are essential.

Qualifications

• High School Diploma or GED with 1 year customer service or related experience, or a Bachelor's Degree.
• Experience in banking or financial services preferred.
• Cash handling experience.
• Familiarity with mobile and online banking services.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships.
• Follow operational, security, risk and regulatory policies.
• Demonstrate sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Relationship management

Banking knowledge

Communication

Presentation

Cash handling

Online/mobile banking

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking apps

Online banking platforms

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, balancing daily transactions with service excellence and helping customers achieve their financial goals.

The role emphasizes identifying customer needs, recommending deposit products, and growing relationships through a structured sales process and referrals. Compliance with policies and strong communication are essential.