Remote Customer Experience Banker - Grow Banking Relationships

0101 The Huntington National Bank

Springfield (MO)

Hybrid

USD 40,000 - 60,000

Full time

2 days ago

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Job summary

Huntington in Springfield, MO is seeking a Customer Experience Banker Non NMLS to serve as a Financial Concierge for walk-in customers. You will proactively identify financial goals and needs, recommend deposit products and other banking services, and help customers build stronger relationships with the bank.

You will process transactions accurately, balance daily, and provide exemplary service while adhering to security, risk and regulatory policies.

Qualifications

High School Diploma or GED required; at least 1 year in a customer service role or military service in a relevant field, or a Bachelor's Degree.

Responsibilities

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.