Remote Customer Experience Banker

Worthington Area Chamber; Huntington (UT); On-site; USD 36,000 - 60,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers in our branch. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions with accuracy.

The role emphasizes proactive relationship growth, cross-sell opportunities, and adherence to policy while delivering exemplary service in an in-office setting.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a bachelor's degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales skills

Technology literacy

Education

High School Diploma or GED

Bachelor's degree

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to act as a Financial Concierge for walk-in customers in our branch. You will retain and grow consumer and business relationships by identifying financial goals and needs, recommending deposits and other banking products, and processing transactions with accuracy.

The role emphasizes proactive relationship growth, cross-sell opportunities, and adherence to policy while delivering exemplary service in an in-office setting.