Remote Customer Experience Banker – Financial Concierge

Huntington-Bank; Trenton (TN); Hybrid; USD 38,000 - 60,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit products and related services. The role emphasizes proactive relationship building and referrals within a supportive office environment.

Responsibilities include accurate transaction processing, high-quality customer service, and usage of mobile/online banking tools.

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and resolve customer issues efficiently.
• Educate customers on consumer deposit products and services.
• Identify opportunities to grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other bank areas to deepen relationships and ensure comprehensive service.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Presentation

Education

Bachelor's Degree

High School Diploma or GED

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping them achieve financial goals with deposit products and related services. The role emphasizes proactive relationship building and referrals within a supportive office environment.

Responsibilities include accurate transaction processing, high-quality customer service, and usage of mobile/online banking tools.