Customer Experience Banker — Your Financial Concierge

Huntington Bank; Covington, Northern (TN, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and services, and processing transactions with accuracy.

The role emphasizes customer service, educating customers on products, and promoting cross-sell opportunities while adhering to security and regulatory guidelines.

Qualifications

• High School Diploma or GED and a minimum of 1 year of customer service experience or related military/administration role.
• Bachelor's degree may be substituted for work experience as stated in the description.
• Experience in banking or goal-driven retail sales is a plus.

Responsibilities

• Provide excellent customer service and resolve issues efficiently.
• Educate customers on consumer deposit products and banking services.
• Identify opportunities to grow relationships through a disciplined sales process and referrals.
• Educate and refer customers to other bank areas to deepen relationships.
• Adhere to operational, security, risk, and regulatory policies.

Skills

Customer service

Sales

Communication

Banking products

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals, recommending deposits and services, and processing transactions with accuracy.

The role emphasizes customer service, educating customers on products, and promoting cross-sell opportunities while adhering to security and regulatory guidelines.