Remote Customer Experience Analyst — 2nd Shift

InnoSource Inc.; Akron, Northern (OH, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Vision reimbursement

Dental reimbursement

Free life insurance

Remote schedule

Job summary

InnoSource is seeking a Customer Service Analyst to join a Fortune 500-level automotive manufacturing environment. This remote, full-time role offers 40 hours per week, a second shift (3 pm–11:30 pm), and a pay rate of $19.00 per hour.

You will monitor alerts, align with customers to resolve issues, and maintain customer data to ensure smooth operations. Ideal candidates have strong communication and analytical skills, with a HS diploma or GED required and a bachelor’s degree considered a plus.

Qualifications

• HS diploma or GED required.
• Bachelor’s degree is a plus.
• Ability to communicate and analyze effectively.

Responsibilities

• Monitor real-time alerts from cloud-based systems and activate services.
• Align with customers to resolve service issues swiftly.
• Organize and maintain customer accounts and data.
• Deliver excellence in the Tires as a Service program.

Skills

Communication

Analytical

Problem solving

Tech-savvy

HS diploma or GED required

Education

High school diploma or GED

Bachelor’s degree (a plus)

Job description

InnoSource is seeking a Customer Service Analyst to join a Fortune 500-level automotive manufacturing environment. This remote, full-time role offers 40 hours per week, a second shift (3 pm–11:30 pm), and a pay rate of $19.00 per hour.

You will monitor alerts, align with customers to resolve issues, and maintain customer data to ensure smooth operations. Ideal candidates have strong communication and analytical skills, with a HS diploma or GED required and a bachelor’s degree considered a plus.