Remote 2nd-Shift Service & Dispatch Coordinator (Healthcare)

Infosoft, Inc.; Cary (NC); Hybrid; USD 41,328 - 46,149; Full time

Job summary

Infosoft, Inc. is seeking a Customer Service Coordinator for the 2nd Shift from 3 PM to 12 AM. This remote position requires up to a month of onsite training in Cary, NC.

The role involves managing customer inquiries and coordinating with service engineers, while ensuring delivery of customer commitments. Candidates should possess strong communication skills, critical thinking abilities, and proficiency in Microsoft Office.

A BA degree is preferred along with a self-starter attitude and experience in customer-facing roles.

Qualifications

• BA degree is preferred with conflict management skills, ability to handle difficult conversations.
• Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
• Strong multitasking, critical thinking, and problem-solving abilities.

Responsibilities

• Answer and manage customer and engineer phone calls.
• Troubleshoot system or application issues and provide basic support.
• Assist with ordering equipment and managing notifications related to system issues.

Skills

Conflict management

Critical thinking

Strong communication skills

Self-starter

Multitasking

Problem-solving

Proficiency in Excel

Customer-facing experience

Education

BA degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

SAP

Magellan Genesis phone system

Job description

Infosoft, Inc. is seeking a Customer Service Coordinator for the 2nd Shift from 3 PM to 12 AM. This remote position requires up to a month of onsite training in Cary, NC.

The role involves managing customer inquiries and coordinating with service engineers, while ensuring delivery of customer commitments. Candidates should possess strong communication skills, critical thinking abilities, and proficiency in Microsoft Office.

A BA degree is preferred along with a self-starter attitude and experience in customer-facing roles.