Customer Success Analyst (split shift 3 pm - 11 pm)

Carlex Glass America, LLC; Indiana (PA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Sign-on bonus

Referral bonus

Quarterly bonus

Life insurance

Disability insurance

401K

Vacation (2 weeks)

Branded work attire

Safety glasses & steel toes

Tuition reimbursement

Safety driven culture

Job summary

Carlex Glass America is seeking a Customer Success Analyst to join our Ligonier, IN facility on a split shift (3 pm – 11 pm). You will build strong relationships with assigned accounts and serve as the liaison between customers and plant management to ensure orders meet priorities.

Responsibilities include analyzing orders via EDI/e-mail/phone, coordinating shipments, and supporting logistics with internal teams. 4+ years in a customer liaison role and automotive exposure preferred.

Qualifications

• Experience communicating with customers via EDI, email or phone.
• 4+ years in a customer liaison or service analyst role.
• Tier 1 automotive experience preferred.

Responsibilities

• Develop and maintain solid customer relationships for assigned accounts.
• Act as liaison between customers and Carlex plant management.
• Analyze and communicate customer orders and priorities via EDI, email or telephone.
• Coordinate transportation with assigned logistic companies and ensure timely shipments.
• Collaborate with production, shipping, receiving and management to meet customer requirements.

Skills

MS Office Suite

MS Project

Analytical thinking

Communication skills

Logistics knowledge

Customer relationship management

Education

High School Diploma or equivalent

Bachelor’s Degree in Business (preferred)

Tools

Microsoft Project

Job description

Customer Success Analyst (split shift 3 pm - 11 pm)

Job Category: Sales Workers

Requisition Number: CUSTO002769

Locations

Showing 1 location

Carlex Glass America-Ligonier Fabrication Facility
860 W US 6
Ligonier, IN 46767, USA

Description

WE OFFER A COMPETITIVE WAGE:

• Sign on Bonus $1500/Referral bonus/Quarterly Bonus
• Paid life insurance/short term/long term disability
• 401K
• 2 weeks' vacation
• Branded work attire/steel toes/prescription safety glasses
• Tuition Reimbursement
• Safety Driven Culture

ESSENTIAL JOB FUNCTIONS

• Develop and maintain solid customer relationships for assigned accounts
• Function as a liaison between our customers and Carlex plant management
• Analyze and communicate customer orders and priorities as received via EDI, E-mail or telephone
• Manage and prepare documents for incoming and outgoing shipments
• Work closely with production, shipping, receiving and management team to ensure successful adherence to customers’ requirements
• Coordinate transportation with assigned Logistic companies
• React appropriately and in a timely manner to all customer & material issues
• Provide internal support to the Materials group as required
• Cross train with other analysts on the team
• Assist in the launch and set up of new parts for respective customers
• Assist in maintaining rack inventory
• Set up expedite service when issues arise with transportation delays or material losses
• Monitor EDI order and resolve potential disruptions to scheduled customer shipments
• Assist with optimizing shipment management

KEY COMPETENCIES

• Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft Project
• Self-directed & results oriented
• Strong technical background in distribution and Logistics
• Hands‑on approach to problem solving and analysis
• Excellent Analytical Skills
• Clear and systematic thinking with the ability to execute
• Able to manage, prioritize, and execute competing, timesensitive duties
• Ability to manage & order material & supplies from outside sources as required
• Ability to access customer websites/portals
• Knowledge of inventory control systems
• Ability and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and Trust

REQUIREMENTS

• Education:
  • High School Diploma or equivalent required and 4+ years of equivalent experience
  • Bachelor’s Degree in Business preferred
• Years of Experience:
  • 4+ years of experience as a Customer Liaison or Service Analyst
  • Tier 1 Automotive experience preferred
• Other Requirements:
  • Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.