Remote Customer Service Analyst

InnoSource Inc.; Akron, Northern (OH, KY); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Vision reimbursement

Dental reimbursement

Free life insurance

Remote schedule

Job summary

InnoSource is seeking a Customer Service Analyst to join a Fortune 500-level automotive manufacturing environment. This remote, full-time role offers 40 hours per week, a second shift (3 pm–11:30 pm), and a pay rate of $19.00 per hour.

You will monitor alerts, align with customers to resolve issues, and maintain customer data to ensure smooth operations. Ideal candidates have strong communication and analytical skills, with a HS diploma or GED required and a bachelor’s degree considered a plus.

Qualifications

• HS diploma or GED required.
• Bachelor’s degree is a plus.
• Ability to communicate and analyze effectively.

Responsibilities

• Monitor real-time alerts from cloud-based systems and activate services.
• Align with customers to resolve service issues swiftly.
• Organize and maintain customer accounts and data.
• Deliver excellence in the Tires as a Service program.

Skills

Communication

Analytical

Problem solving

Tech-savvy

HS diploma or GED required

Education

High school diploma or GED

Bachelor’s degree (a plus)

Job description

Are you ready to unlock your potential with a global leader in the automotive manufacturing industry? As a Customer Service Analyst, you’ll be a vital part of a forward-thinking team driving innovation and customer satisfaction. At a Fortune 500 company, your contributions won’t just be valued—they’ll shape the future of customer service.

This is your opportunity to step into a career where your skills are celebrated, your ideas are heard, and your success is supported every step of the way.

Why You’ll Love This Role:

• Make a Real Difference: Your decisions will directly impact service quality and customer satisfaction, making every day meaningful.
• Be Part of Something Bigger: Work for an industry leader at the cutting edge of innovation in automotive manufacturing.
• Career Advancement: Gain hands-on experience with advanced tools and processes, setting the stage for future growth.
• Outstanding Benefits: We’re committed to your well-being, offering healthcare, vision, dental reimbursement, and free life insurance.

Key Responsibilities

What You’ll Do:

• Monitor and Act: Manage real-time alerts from cloud-based systems, using decision templates to activate services and ensure smooth execution.
• Align and Resolve: Collaborate with customers to meet their specific needs and resolve service issues swiftly and effectively.
• Organize and Maintain: Set up and update customer accounts, ensuring all relevant data is tracked for seamless operations.
• Deliver Excellence: Support the Tires as a Service program with precision and attention to detail, becoming a trusted partner to our customers.

Requirements

Skills and Knowledge – Remote Customer Service Analyst

What Makes You a Great Fit:

• Skills That Shine: Exceptional communication, analytical, and problem-solving abilities.
• Tech Savvy: Comfort with basic computer systems and a willingness to learn new tools.
• Proven Dedication: A high school diploma or GED is required, with a bachelor’s degree as a plus.

Education and Experience – Remote Customer Service Analyst

• HS diploma or GED equivalent, required

Benefits & Pay

What You’ll Get:

• Remote schedule, full-time, 40 hours per week2nd shift, 3 pm-11:30 pm
• Competitive Pay: Earn $19.00 / hour while making an impact.
• Comprehensive healthcare coverage.
• Vision and dental reimbursement.
• Free life insurance for your peace of mind.

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .

We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.