Remote Customer Experience Agent – Fast-Paced Support

Paraco-Gas-Corporatio; Woonsocket (RI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

401(k) with company match

Paid time off

Tuition reimbursement

Job summary

Paraco Gas Corporation is seeking a Customer Experience Agent in Woonsocket, RI for a full-time role. The position involves handling heavy inbound calls, providing professional assistance, and resolving customer needs with proactive solutions.

Remote work may be available in NY for the right candidate; strong communication and dependability are essential. Benefits include medical, 401(k) match, PTO, and more.

Qualifications

• High school diploma or GED.
• 1+ years of heavy inbound call volume customer service or call center experience
• Ability to communicate clearly and professionally.
• Maintain a strong work ethic, punctuality and dependability.
• Basic computer skills: Microsoft Office, 10-key calculator, data entry.

Responsibilities

• Handle heavy inbound calls with a focus on satisfaction.
• Use active listening to address issues.
• Resolve customer requests professionally and timely.
• Analyze calls and offer proactive solutions; follow up as needed.
• Work in a team-based environment and coordinate with colleagues.

Skills

Clear communication

Punctuality

Dependability

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

10-key calculator

Data entry

Job description

Paraco Gas Corporation is seeking a Customer Experience Agent in Woonsocket, RI for a full-time role. The position involves handling heavy inbound calls, providing professional assistance, and resolving customer needs with proactive solutions.

Remote work may be available in NY for the right candidate; strong communication and dependability are essential. Benefits include medical, 401(k) match, PTO, and more.