Remote Customer Support & Solutions Specialist

Axelon Services Corporation; Warwick (RI); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Axelon Services Corporation is seeking a Customer Service Representative in Warwick, RI. The position involves communicating with customers, resolving issues, and ensuring an exceptional experience. Candidates should have two years of customer service experience, preferably from a call center, and must live within a one-hour commute of Warwick.

The role requires strong communication skills and a stable internet connection. Training will be conducted in person before transitioning to a work-from-home model.

Qualifications

• Suggested 2 years of experience in Customer Service, preferably in a Call Center.
• Strong home internet connection required (minimum 50 Mbps).
• Must be able to work in a stationary position 75% of the time.

Responsibilities

• Communicate with customers using strong communication skills and empathy.
• Analyze and resolve complex customer issues.
• Efficiently process transactions and track responses for completion.

Skills

Strong communication skills

Active listening

Problem-solving skills

Computer/keyboard skills

Analytical skills

Empathetic communication

Education

High School diploma or GED

Job description

Axelon Services Corporation is seeking a Customer Service Representative in Warwick, RI. The position involves communicating with customers, resolving issues, and ensuring an exceptional experience. Candidates should have two years of customer service experience, preferably from a call center, and must live within a one-hour commute of Warwick.

The role requires strong communication skills and a stable internet connection. Training will be conducted in person before transitioning to a work-from-home model.