Customer Service Representative - US

RapidXchange; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Life Insurance

Employee discounts

Employee Assistance Program

Job summary

RapidXchange is seeking a Customer Service Representative to join our Clinton, NC team. The role involves handling customer inquiries via phone and email, managing accounts receivable, and setting up new accounts with invoicing tasks. Strong computer skills and organizational ability are essential.

Ideal candidates have 2+ years in a fast-paced service role, MS Office proficiency, and excellent communication. Industry knowledge and bilingual Spanish are a plus.

Qualifications

• 2+ years of experience in fast-paced customer service.
• Advanced computer skills and strong organizational abilities.
• Bilingual Spanish preferred; strong written and verbal communication.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Manage accounts receivable and assist with new account setup and invoicing.
• Maintain multiple software programs and portals used by the company and customers.

Skills

Customer service experience

Organizational skills

Bilingual Spanish

Microsoft Office proficiency

Education

High School Diploma

Associate’s Degree preferred

Tools

Cargas Energy Systems software

Microsoft Office (Word/Excel/Outlook/PowerPoint)

Job description

Remote US

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

About the Job

RapidXchange is seeking a qualified candidate to work as a Customer Service Representative, in our Clinton, NC location. If you are the ambitious, hard-working type that enjoys meeting new people every day and the challenges of a rapidly growing company, then we would be excited to have you join our team!The ideal candidate would have at least 2 years of experience in a fast-paced customer service-related position, advanced computer skills, and good organizational skills. Successful candidates would provide exceptional customer service while fielding customer inquiries and requests via phone and emails. Other administrative responsibilities include accounts receivable, new account setup, invoicing, along with helping maintain multiple software programs and portals, specific to our Company and customers.

The ideal candidate will possess the following:

• Two-year Associate's Degree is preferred but at minimum a High School Diploma.
• Cargas Energy Systems software experience preferred.
• Propane Industry experience is a plus!
• Higher standards for excellence, in a customer service environment.
• Ability to resolve conflict in a professional and decisive manner.
• Written and verbal communication skills for professional business interactions.
• Bilingual (Spanish) preferred
• Proficient computer skills, especially with Microsoft Office applications. (Word, Excel, Outlook, PowerPoint)
• Ability to learn and apply general knowledge of the company, products and services.
• Ability to read, comprehend and adhere to instructions, processes and procedures
• Keen attention to detail
• Good organizational and time management skills, including punctuality for on-time attendance
• Ability to work independently under general supervision and collaboratively as part of a team
• Ability to talk and type simultaneously when interacting with customers

As a family-owned business, Parker Gas takes pride in serving our employees and does so by offering an excellent package of benefits:

Benefits:

• 401(k) matching up to 5%.
• Health, Dental, and Vision insurance after 30 days.
• Company Paid Life Insurance.
• Employee Assistance Program.
• 7 Paid Company Holidays including YOUR Birthday.
• Short-Term, Long-Term, and Cancer Coverage Insurance.
• The opportunity to advance in a rapidly growing company.

As part of our pre-employment hiring process background checks and drug screens are performed.

Parker Gas/Rapid Exchange is proud to be an Equal Opportunity,Affirmative Action Employer of Females, Minorities, Individuals with Disabilities, and Protected Veterans in accordance with all applicable laws.