Remote Advanced Customer Experience Specialist

Superior Plus Propane; Georgia; Remote; USD 25,000 - 30,000; Full time

Job summary

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a 1-year contract with weekend availability. This remote role handles time-sensitive customer interactions and cross-functional support, focusing on complex cases and safety-related concerns.

The position requires collaboration with dispatch and field teams, flexibility for weekend schedules, and the use of modern systems to resolve billing and service coordination while maintaining meticulous

Qualifications

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and experience working across multiple teams.
• Advanced computer proficiency and the ability to multitask across systems.
• Fluency in Spanish is considered an asset.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate and detailed documentation across multiple platforms.

Skills

Problem solving

Cross-team collaboration

Multitasking

Spanish (asset)

Job description

Superior Plus Propane is seeking a Customer Experience Representative (Advanced Support) for a 1-year contract with weekend availability. This remote role handles time-sensitive customer interactions and cross-functional support, focusing on complex cases and safety-related concerns.

The position requires collaboration with dispatch and field teams, flexibility for weekend schedules, and the use of modern systems to resolve billing and service coordination while maintaining meticulous