Customer Service Representative

Tailored Management; Rhode Island; Hybrid; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading staffing company is seeking a Customer Care Advocate in Warwick, RI. This entry-level role involves providing exceptional customer service through inbound calls, assisting policyholders with account access, and ensuring a seamless experience. The position offers primarily remote work post-training, with mandatory onsite training for seven weeks. Candidates must have 1-2 years of customer service experience, communicate professionally, and be available for various shifts. Competitive pay rate of $20.00/hour is offered, along with benefits including medical and vision insurance.

Qualifications

• 1-2 years of experience in customer service, preferably in a call center or retail environment.
• Ability to work remotely and handle multiple systems.
• Empathetic and professional communication skills.

Responsibilities

• Provide exceptional customer service while fostering positive relationships.
• Respond to inbound calls regarding insurance policies and account access.
• Research and resolve inquiries using various systems.

Skills

Customer service experience

Technical confidence

Multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Position Title: Customer Care Advocate

Location: 700 Food and Beverage Client Ln, Warwick, RI Post Training Fully remote role

Training is Onsite (5-7 weeks)

Pay Rate: $20.00/hour (W2) – Paid Weekly

Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)

Training Schedule:

• Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
• Ongoing Work: Primarily remote after certification, with one office visit per month
• Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
• No time off permitted during training & nesting
• If experiencing home internet/system issues, employees must report onsite until resolved
• Role Overview:

As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.

Key Responsibilities:

• Provide exceptional customer service while fostering positive relationships
• Respond to inbound calls regarding insurance policies, coverage, and account access
• Research and resolve inquiries using multiple systems
• Collaborate with internal teams to address customer needs and elevate issues as needed
• Maintain a high standard of professionalism in both remote and in-office settings

Required Qualifications:

• Must reside within a commutable distance to Warwick, RI
• 1–2 years of experience in customer service (call center, retail, hospitality, etc.)
• Familiarity with Microsoft Office and multitasking across applications
• Previous insurance or call center experience a plus
• High school diploma or GED
• Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday

Seniority level

• Entry level

Employment type

• Contract

Job function

• Administrative, Finance, and Accounting/Auditing

Industries

• Financial Services, Banking, and Investment Banking

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Medical insurance

Vision insurance