Customer Service Representative

Tailored Management

Rhode Island

Hybrid

USD 26,174 - 27,552

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A leading staffing company is seeking a Customer Care Advocate in Warwick, RI. This entry-level role involves providing exceptional customer service through inbound calls, assisting policyholders with account access, and ensuring a seamless experience. The position offers primarily remote work post-training, with mandatory onsite training for seven weeks. Candidates must have 1-2 years of customer service experience, communicate professionally, and be available for various shifts. Competitive pay rate of $20.00/hour is offered, along with benefits including medical and vision insurance.

Qualifications

1-2 years of experience in customer service, preferably in a call center or retail environment.
Ability to work remotely and handle multiple systems.
Empathetic and professional communication skills.

Responsibilities

Provide exceptional customer service while fostering positive relationships.
Respond to inbound calls regarding insurance policies and account access.
Research and resolve inquiries using various systems.

Skills

Customer service experience

Technical confidence

Multitasking abilities

Education

High school diploma or GED

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

This range is provided by Tailored Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/hr - $20.00/hr

Position Title: Customer Care Advocate

Location: 700 Food and Beverage Client Ln, Warwick, RI Post Training Fully remote role

Training is Onsite (5-7 weeks)

Pay Rate: $20.00/hour (W2) – Paid Weekly

Assignment Length: 6+ Months (Extension possible based on performance, attendance, and business needs)

Training Schedule:

Mandatory Onsite Training & Nesting: 5 weeks training + 2 weeks nesting (total 7 weeks at Warwick office)
Ongoing Work: Primarily remote after certification, with one office visit per month
Hours After Training: 8-hour shifts (Mon–Fri, 8 AM–9 PM EST) with 30-minute lunch; schedules assigned via ranking system based on training performance
No time off permitted during training & nesting
If experiencing home internet/system issues, employees must report onsite until resolved
Role Overview:

As a Customer Care Advocate, you will be the first point of contact for policyholders, providing support through inbound calls. You will assist with account access, explain policy details, and ensure a seamless customer experience. This role requires empathy, professionalism, technical confidence, and the ability to multitask across systems in a fast-paced environment.

Key Responsibilities:

Provide exceptional customer service while fostering positive relationships
Respond to inbound calls regarding insurance policies, coverage, and account access
Research and resolve inquiries using multiple systems
Collaborate with internal teams to address customer needs and elevate issues as needed
Maintain a high standard of professionalism in both remote and in-office settings

Required Qualifications:

Must reside within a commutable distance to Warwick, RI
1–2 years of experience in customer service (call center, retail, hospitality, etc.)
Familiarity with Microsoft Office and multitasking across applications
Previous insurance or call center experience a plus
High school diploma or GED
Availability to work any shift between 8:00 AM – 11:00 PM EST, Monday through Friday

Seniority level