Remote Customer Experience Specialist

Paraco; Woonsocket (RI); On-site; USD 21,000 - 30,000; Full time

Job summary

Paraco Gas Corporation is seeking a Customer Experience Agent to provide first-rate support to residential and business customers. The role emphasizes active listening, problem solving, and clear communication, with a focus on resolving issues promptly and professionally.

This position offers a remote work option in NY and may require weekend hours. Ideal candidates will have a high school diploma, 1+ years in a call center or heavy inbound call environment, and proficient basic computer skills.

Qualifications

• High school diploma or GED is required.
• Experience in heavy inbound call volume customer service is preferred.
• Clear and professional communication; reliable and punctual.

Responsibilities

• Handle heavy incoming calls pleasantly and with a focus on customer satisfaction.
• Use effective listening skills to address and resolve customer issues.
• Address customer concerns in a calm and professional manner with timely responses.
• Analyze incoming calls, offer proactive solutions, and follow up when needed.
• Work in a team-based environment and engage with clients and colleagues.
• Call Center Metrics are used to measure performance.
• Scheduled workdays may include weekend hours.
• Overtime may be offered depending on call volume.

Skills

Customer service

Communication

Punctuality

Education

High school diploma or GED

Tools

Microsoft Office

10-key calculator

Data entry

Job description

Paraco Gas Corporation is seeking a Customer Experience Agent to provide first-rate support to residential and business customers. The role emphasizes active listening, problem solving, and clear communication, with a focus on resolving issues promptly and professionally.

This position offers a remote work option in NY and may require weekend hours. Ideal candidates will have a high school diploma, 1+ years in a call center or heavy inbound call environment, and proficient basic computer skills.