Customer Education & Content Lead — Self-Serve Academy

Secureframe; New York (NY); Hybride; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Industry-competitive salary and equity

Medical, dental, and vision benefits

401(k)

Paid family leave

Ground floor opportunity as an early 팀

Résumé du poste

Secureframe is seeking a Customer Education & Content Manager to own self-serve learning for customers, from training videos to compliance framework courses, reporting to the Director of Support within Customer Experience.

You will collaborate with Product, Marketing, CS, and Implementation to build scalable education that reduces support load and increases product adoption, including channel partner enablement.

Qualifications

• Experience building and scaling a customer education function from scratch.
• Strong collaboration across Product, Marketing, CS, and Implementation.

Responsabilités

• Own the Customer Training Academy and self-serve education content.
• Create and maintain product walkthroughs and release videos.
• Develop enablement content for Sales, Implementation, and Channel Partners.
• Track education KPIs and drive content improvements.

Connaissances

Content strategy

LMS platforms

Screen recording/video production

Cross-functional collaboration

SaaS product knowledge

Formation

Bachelor’s degree in Marketing/Communications/CS

Outils

Loom

Camtasia

ScreenFlow

Description du poste

Secureframe is seeking a Customer Education & Content Manager to own self-serve learning for customers, from training videos to compliance framework courses, reporting to the Director of Support within Customer Experience.

You will collaborate with Product, Marketing, CS, and Implementation to build scalable education that reduces support load and increases product adoption, including channel partner enablement.