Customer Service Representative

Modivcare; United States; Remote; USD 21,000 - 30,000; Full time

Job summary

Modivcare is seeking a Customer Service Representative to join its remote support team, based in Pennsylvania. You will be the first point of contact for members, assisting with transportation services and resolving inquiries in a fast-paced environment.

Responsibilities include scheduling transportation, documenting interactions, escalating issues when needed, and maintaining accurate trip records while upholding high-quality customer service standards.

Qualifications

• Minimum high school diploma or equivalent.
• 0–2 years of customer service or call center experience.
• Excellent communication and interpersonal skills.
• Ability to learn new systems quickly.
• Fast typing speed of at least 35 WPM.
• Reliable high-speed internet and private remote workspace.
• Willingness to work in a 24/7/365 environment.
• Proficient with Microsoft Office and basic computer apps.

Responsibilities

• Assist members with transportation-related questions and service requests.
• Schedule, modify, and cancel transportation reservations.
• Document customer inquiries, complaints, and service interactions accurately.
• Maintain accurate trip records and customer information.
• Escalate unresolved customer concerns to the appropriate departments.
• Attend required meetings and comply with company policies and procedures.
• Deliver professional, courteous, and high-quality customer service at all times.
• Support additional projects and departmental responsibilities as assigned.

Skills

Customer service

Call center operations

Data entry

Reservation scheduling

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Modivcare is seeking a Customer Service Representative to join its remote support team in Pennsylvania. This role serves as the first point of contact for members, providing assistance with transportation services while delivering outstanding customer support.

The successful candidate will handle customer inquiries, schedule transportation services, document interactions, and resolve concerns accurately and professionally. This position is ideal for individuals who enjoy helping others and thrive in a fast-paced customer service environment.

The role requires candidates to reside in Pennsylvania and maintain a dedicated work-from-home setup that meets company requirements. Employees will work within a 24/7 contact center environment and contribute to delivering high-quality service experiences.

Key Responsibilities

• Assist members with transportation-related questions and service requests.
• Schedule, modify, and cancel transportation reservations.
• Document customer inquiries, complaints, and service interactions accurately.
• Maintain accurate trip records and customer information.
• Escalate unresolved customer concerns to the appropriate departments.
• Attend required meetings and comply with company policies and procedures.
• Deliver professional, courteous, and high-quality customer service at all times.
• Support additional projects and departmental responsibilities as assigned.

Requirements

• Must reside in Pennsylvania.
• High School Diploma is preferred.
• 0–2 years of customer service or contact center experience is preferred.
• Excellent communication and interpersonal skills.
• Ability to learn new systems, technology, and business processes quickly.
• Typing speed of at least 35 words per minute.
• High-speed internet with a minimum of 25 Mbps download and 5 Mbps upload.
• Ability to connect directly to the modem using a wired internet connection.
• Dedicated private workspace suitable for remote work.
• Ability to attend all required training sessions and remain on camera during the first 30 days.
• Availability to work in a 24/7/365 contact center environment, including nights, weekends, and holidays.
• Strong knowledge of:
• Customer service and call center operations.
• Data entry and documentation.
• Reservation scheduling and issue resolution.
• Microsoft Office and computer applications.