Remote Customer Care Specialist – Problem Solver & Helper

Interactive Resources; Jacksonville (FL); Hybrid; USD 22,000 - 28,000; Part time

Job summary

Interactive Resources in Jacksonville, FL is seeking Customer Care Representatives to handle inbound calls and assist customers with questions, account concerns, and general support.

Remote options available; local Jacksonville candidates follow a hybrid schedule (3 days onsite, 2 days remote) for this contract position through March. Strong communication and problem-solving skills encouraged.

Qualifications

• Customer-focused with strong communication skills.
• Proficient verbal and written communication.
• Ability to handle calls effectively and professionally.
• Strong troubleshooting and de-escalation skills.
• Computer competency and basic tech aptitude.
• Capable of working independently with minimal oversight.
• Remote candidates are welcome.
• Local Jacksonville candidates will follow a hybrid schedule.

Responsibilities

• Answer incoming calls from participants and assist with questions.
• Explain plan details and how the plan works.
• Promote online portal and mobile app capabilities.
• Make outbound follow-up calls as needed.
• Respond to incoming participant emails.
• Follow privacy and security policies.
• Work overtime as requested.
• Perform other duties as assigned by management.

Skills

Customer-focused

Verbal communication

Written communication

Call handling

Troubleshooting

De-escalation

Computer literacy

Independent worker

Remote-friendly

Job description

Interactive Resources in Jacksonville, FL is seeking Customer Care Representatives to handle inbound calls and assist customers with questions, account concerns, and general support.

Remote options available; local Jacksonville candidates follow a hybrid schedule (3 days onsite, 2 days remote) for this contract position through March. Strong communication and problem-solving skills encouraged.