Customer Care Representative

Interactive Resources - iR; Jacksonville (FL); Hybrid; USD 22,000 - 28,000; Part time

Job summary

Interactive Resources in Jacksonville, FL is seeking Customer Care Representatives to handle inbound calls and assist customers with questions, account concerns, and general support.

Remote options available; local Jacksonville candidates follow a hybrid schedule (3 days onsite, 2 days remote) for this contract position through March. Strong communication and problem-solving skills encouraged.

Qualifications

• Customer-focused with strong communication skills.
• Proficient verbal and written communication.
• Ability to handle calls effectively and professionally.
• Strong troubleshooting and de-escalation skills.
• Computer competency and basic tech aptitude.
• Capable of working independently with minimal oversight.
• Remote candidates are welcome.
• Local Jacksonville candidates will follow a hybrid schedule.

Responsibilities

• Answer incoming calls from participants and assist with questions.
• Explain plan details and how the plan works.
• Promote online portal and mobile app capabilities.
• Make outbound follow-up calls as needed.
• Respond to incoming participant emails.
• Follow privacy and security policies.
• Work overtime as requested.
• Perform other duties as assigned by management.

Skills

Customer-focused

Verbal communication

Written communication

Call handling

Troubleshooting

De-escalation

Computer literacy

Independent worker

Remote-friendly

Job description

We're looking for customer-focused individuals to join a growing team as Customer Care Representatives! This position is primarily focused on handling inbound calls and assisting customers with questions, account-related concerns, and general support needs. We're looking for someone who enjoys helping others, can think through problems, and knows how to turn a challenging customer interaction into a positive experience.

Employment Type:

Contract (expected to last through March)

Responsibilities:

• Answer incoming calls from participants and assist with their questions.
• Explain plan details and how the plan works.
• Promote online portal and mobile app capabilities.
• Make outbound follow-up calls as needed.
• Respond to incoming participant emails.
• Follow privacy and security policies.
• Work overtime as requested.
• Perform other duties as assigned by management.

Skills & Qualifications:

• Customer-focused.
• Strong verbal and written communication skills.
• Ability to handle calls effectively.
• Strong troubleshooting and de-escalation skills.
• Computer competency.
• Ability to work independently with minimal oversight.
• Remote candidates are welcome.
• Local Jacksonville candidates will follow a hybrid schedule of 3 days onsite and 2 days remote.