Remote Customer Care Specialist — Personal Finance

Achieve; Houston (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision with HSA/F

Paid time off

Volunteer days

Education assistance up to $5,250

Wellness support (EAP, Talkspace, gym)

Pet care discounts

Achieve Care Fund

Employee resource groups

Job summary

Achieve is a leading digital personal finance company offering tailored solutions for members. This role supports onboarding, account setup, and ongoing assistance to help members move from surviving to thriving with care and empathy.

It emphasizes career progression from entry-level to higher positions within a flexible, remote environment. Starting pay is $16.00 per hour with Monday–Friday schedules and optional 4x10 shifts, including weekends with incentives.

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

Customer Service

Strong Communication

Education

High School Diploma or equivalent

Job description

Achieve is a leading digital personal finance company offering tailored solutions for members. This role supports onboarding, account setup, and ongoing assistance to help members move from surviving to thriving with care and empathy.

It emphasizes career progression from entry-level to higher positions within a flexible, remote environment. Starting pay is $16.00 per hour with Monday–Friday schedules and optional 4x10 shifts, including weekends with incentives.