Customer Service

Achieve; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Medical/Dental/Vision

Paid vacation & sick leave

Volunteer days

Wellness resources

Education reimbursement

Pet care discounts

Care Fund

Employee resource groups

Job summary

Achieve is a leading digital personal finance company empowering everyday people to maneuver from surviving to thriving with tailored financial solutions. The role supports onboarding, new account setup, and ongoing coaching, offering empathy and guidance as part of a growing Member Services team.

This position is 100% work-from-home, with Tempe/Phoenix area office optional for in-person collaboration. Starting pay is $18.00/hr with multiple schedule options including 4x10 shifts and occasional

Qualifications

• Minimum of 1 year of customer service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between the hours of 6am - 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

Customer service experience

Strong communication

People-focused approach

Handle high volume calls

Shift availability 6am–8pm

Education

High school diploma or equivalent

Job description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

As a part of our Member Services team, you’ll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey, you’ll be there every step of the way to provide empathy, care, and guidance when it’s needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.

This position is 100% work-from-home

Employees local to the Tempe/Phoenix area are welcome to work in our beautiful Tempe office but this is optional. We host fun events and a free lunch day during our hybrid weeks once a month!

Starting Pay

$18.00/hr

Start Date: November 30th, 2026

• Monday-Friday schedules available
• 4 X 10 shifts also available, includes weekends (Additional pay incentives for working weekends!)

What you’ll do

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Qualifications

What you’ll bring

• Minimum of 1 year of Customer Service experience (call center or retail)
• High school diploma or equivalent
• Available for an 8-hour shift between the hours of 6am - 8pm
• People-focused approach and solution mindset
• Ability to handle a high volume of inbound calls
• Strong communication skills

Additional Information

• Achieve well-being with:
• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off, as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
• Up to $5,250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
• Join Achieve, change the future

At Achieve, we’re changing millions of lives. From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 3,000 employees in mostly hybrid and work-from-home roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.