Remote Customer Care Specialist – Empathetic Finance Help

Achieve; Phoenix (AZ); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Medical/Dental/Vision

Paid vacation & sick leave

Volunteer days

Wellness resources

Education reimbursement

Pet care discounts

Care Fund

Employee resource groups

Job summary

Achieve is a leading digital personal finance company empowering everyday people to maneuver from surviving to thriving with tailored financial solutions. The role supports onboarding, new account setup, and ongoing coaching, offering empathy and guidance as part of a growing Member Services team.

This position is 100% work-from-home, with Tempe/Phoenix area office optional for in-person collaboration. Starting pay is $18.00/hr with multiple schedule options including 4x10 shifts and occasional

Qualifications

• Minimum of 1 year of customer service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between the hours of 6am - 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.
• Strong communication skills.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Member interactions and activity

Skills

Customer service experience

Strong communication

People-focused approach

Handle high volume calls

Shift availability 6am–8pm

Education

High school diploma or equivalent

Job description

Achieve is a leading digital personal finance company empowering everyday people to maneuver from surviving to thriving with tailored financial solutions. The role supports onboarding, new account setup, and ongoing coaching, offering empathy and guidance as part of a growing Member Services team.

This position is 100% work-from-home, with Tempe/Phoenix area office optional for in-person collaboration. Starting pay is $18.00/hr with multiple schedule options including 4x10 shifts and occasional