Remote Member Services Advocate

Achieve; Dallas (TX); Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision with HSA и

Job summary

Achieve, a leading digital personal finance company, is hiring for a 100% work-from-home Customer Service Associate. You’ll answer calls and emails, guide members through questions, and help them move toward a better financial future.

Starting pay is 16.00 per hour with shifts 6am–8pm; weekend options available; benefits include 401k match, medical/dental/vision, and education assistance.

Qualifications

• Minimum of 1 year of Customer Service experience (call center or retail).
• High school diploma or equivalent.
• Available for an 8-hour shift between the hours of 6am - 8pm.
• People-focused approach and solution mindset.
• Ability to handle a high volume of inbound calls.

Responsibilities

• Communicate with our members via phone and email, exhibiting care in every interaction
• Listen to our members, providing empathy and solutions to their unique needs
• Collaborate with your team to share knowledge and best practices
• Accurately document Memberinteractions and activity

Skills

Customer service

Empathy

Communication

Problem solving

Education

High school diploma

Job description

Achieve, a leading digital personal finance company, is hiring for a 100% work-from-home Customer Service Associate. You’ll answer calls and emails, guide members through questions, and help them move toward a better financial future.

Starting pay is 16.00 per hour with shifts 6am–8pm; weekend options available; benefits include 401k match, medical/dental/vision, and education assistance.