Remote Customer Care Specialist - Empathy in Finance

Talentify

Phoenix (AZ)

Remote

USD 20,000 - 29,000

Full time

14 days+

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Benefits offered by this job

401(k) match

Medical + Dental + Vision

HSA and FSA options

Vacation & Sick time

Volunteer days

Wellness support

Education assistance

Pet care discounts

Achieve Care Fund

Employee resource groups

Job summary

Achieve is seeking a Customer Experience Associate to join our Member Services team. This 100% work-from-home role supports members from onboarding through ongoing questions, delivering empathy and practical solutions.

Responsibilities include handling calls and emails, documenting interactions, and collaborating with teammates to share best practices. Shifts include Mon-Fri, or 4×10 with weekend options; pay starts at $18 per hour, with benefits and growth opportunities across the company.

Qualifications

Minimum of 1 year of Customer Service experience (call center or retail).
High school diploma or equivalent.
Available for an 8-hour shift between the hours of 6am - 8pm.
People-focused approach and solution mindset.
Ability to handle a high volume of inbound calls.
Strong communication skills.

Responsibilities

Communicate with our members via phone and email, exhibiting care in every interaction.
Listen to our members, providing empathy and solutions to their unique needs.
Collaborate with your team to share knowledge and best practices.
Accurately document Member interactions and activity.