Remote Healthcare Support Specialist — First-Call Resolution

Signature Performance, Inc.; United States; Remote; USD 24,452 - 25,251; Full time

Benefits offered by this job

Fully Paid Life Insurance

Fully Paid Short- & Long-Term Disability

Professional Development and Tuition Assistance Program

401(k) Program with Employer Match

Job summary

Signature Performance, Inc. is hiring a fully remote Customer Service Representative to assist healthcare providers and veterans with inquiries. The role emphasizes first-call resolution and quality service, requiring strong communication skills and a commitment to professionalism.

Qualifications include a High School Diploma or GED and 1+ years in customer service. Preferred experience in healthcare settings is a plus. The position offers a competitive hourly wage and various benefits, including fully paid life insurance and disability options.

Qualifications

• 1 or more years' experience in customer service.
• Ability to manage multiple projects.
• Real ID-compliant driver's license required.

Responsibilities

• Answer incoming calls from healthcare providers and veterans.
• Research and evaluate medical claims and benefits.
• Maintain documentation and systems access.

Skills

Customer service experience

Problem-solving skills

Team orientation

Communication skills

Education

High School Diploma or GED

Tools

Excel

Word

CRM software

Job description

Signature Performance, Inc. is hiring a fully remote Customer Service Representative to assist healthcare providers and veterans with inquiries. The role emphasizes first-call resolution and quality service, requiring strong communication skills and a commitment to professionalism.

Qualifications include a High School Diploma or GED and 1+ years in customer service. Preferred experience in healthcare settings is a plus. The position offers a competitive hourly wage and various benefits, including fully paid life insurance and disability options.