Remote Customer Care Specialist – Life Sciences

Hbcu Connect, Llc; Deer Park (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Remote work arrangement (as eligible)

Bonus/incentive pay

Medical/dental/vision insurance

401(k)

Job summary

Leica Biosystems is seeking a Customer Operations Specialist in Deer Park, IL to manage order-to-invoice, coordinate with customers and teams, and handle credit notes and returns. You will resolve routine inquiries with attention to quality and regulatory requirements.

Requirements include 13+ years in customer care, a high school diploma (associate or bachelor’s preferred), SAP/ERP experience, and strong English skills; other languages are a plus.

Qualifications

• 13+ years of experience in customer care or customer-facing role.
• High school diploma required; Associate or Bachelor's degree preferred.
• Hands-on experience with SAP or another ERP for order management and invoicing.
• Experience with DBS tools such as PSP, Kaizen and Standard Work.
• English proficiency; additional languages a plus.

Responsibilities

• Order-to-Invoice execution with accurate processing and coordination.
• Coordinate with customers, Logistics and internal stakeholders.
• Handle credit notes and returns with accurate record-keeping.
• Investigate routine customer inquiries and ensure regulatory compliance.

Skills

Customer care

ERP experience

English proficiency

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

SAP

PSP

Kaizen

Standard Work

Job description

Leica Biosystems is seeking a Customer Operations Specialist in Deer Park, IL to manage order-to-invoice, coordinate with customers and teams, and handle credit notes and returns. You will resolve routine inquiries with attention to quality and regulatory requirements.

Requirements include 13+ years in customer care, a high school diploma (associate or bachelor’s preferred), SAP/ERP experience, and strong English skills; other languages are a plus.