Customer Care Specialist

Danaher; Deer Park (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Leica Biosystems, a Danaher company, seeks an on-site Customer Care Specialist in Deer Park, IL with 1–3+ years in customer-facing roles. The role focuses on order-to-invoice processes, cross-functional coordination, and returns administration, supporting compliance with DBS methods and SAP ERP.

You will collaborate with customers and internal teams to resolve issues and ensure timely fulfilment. The position allows a remote work arrangement and offers competitive benefits, including PTO and

Qualifications

• 1–3+ years of customer care or customer-facing experience.
• High school diploma required; Associate or Bachelor’s degree preferred.
• Proficiency with SAP or other ERP systems is a plus.
• Experience with DBS tools (PSP, Kaizen, Standard Work) is a plus.

Responsibilities

• Order-to-Invoice Execution, responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.
• Customer and Cross-Functional Coordination, act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order-related matters.
• Credit Note and Returns Administration Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.
• Customer Issue Resolution and Compliance, investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

Skills

Customer care

English proficiency

Education

High school diploma; Associate or Bachelor’s degree preferred

Tools

SAP

DBS: PSP

DBS: Kaizen

DBS: Standard Work

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

In this role, you will have the opportunity to:

Order-to-Invoice Execution, responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.

Customer and Cross-Functional Coordination, act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order-related matters.

Credit Note and Returns Administration Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.

Customer Issue Resolution and Compliance, investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

The essential requirements of the job include:

• Multiple years of positive work experience (1–3+) preferably in customer care or customer facing role.
• High school diploma required; Associate or Bachelor’s degree preferred.
• Hands-on experience with SAP or another ERP for order management and invoicing, is a plus
• Experience with DBS tools, including PSP, Kaizen, and Standard Work, is a plus.
• Proficiency in English, additional languages is a plus

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to work an on-site, flexible shift schedule in Deer Park, IL.

• Travel: up to 5% for training or team meetings.

It would be a plus if you also possess previous experience in:

• Experience in Life Sciences, Medical Devices, or Diagnostics industry with understanding of regulatory requirements
• Previous exposure to Danaher Business System (DBS) tools and continuous improvement methodologies

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annual salary range OR the hourly range for this role is $50 - $60k. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].