Life Sciences Customer Care & Order Specialist

Danaher; Deer Park (IL); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401(k)

Job summary

Leica Biosystems, a Danaher company, seeks an on-site Customer Care Specialist in Deer Park, IL with 1–3+ years in customer-facing roles. The role focuses on order-to-invoice processes, cross-functional coordination, and returns administration, supporting compliance with DBS methods and SAP ERP.

You will collaborate with customers and internal teams to resolve issues and ensure timely fulfilment. The position allows a remote work arrangement and offers competitive benefits, including PTO and

Qualifications

• 1–3+ years of customer care or customer-facing experience.
• High school diploma required; Associate or Bachelor’s degree preferred.
• Proficiency with SAP or other ERP systems is a plus.
• Experience with DBS tools (PSP, Kaizen, Standard Work) is a plus.

Responsibilities

• Order-to-Invoice Execution, responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.
• Customer and Cross-Functional Coordination, act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order-related matters.
• Credit Note and Returns Administration Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.
• Customer Issue Resolution and Compliance, investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

Skills

Customer care

English proficiency

Education

High school diploma; Associate or Bachelor’s degree preferred

Tools

SAP

DBS: PSP

DBS: Kaizen

DBS: Standard Work

Job description

Leica Biosystems, a Danaher company, seeks an on-site Customer Care Specialist in Deer Park, IL with 1–3+ years in customer-facing roles. The role focuses on order-to-invoice processes, cross-functional coordination, and returns administration, supporting compliance with DBS methods and SAP ERP.

You will collaborate with customers and internal teams to resolve issues and ensure timely fulfilment. The position allows a remote work arrangement and offers competitive benefits, including PTO and