Global Customer Care Supervisor, Export & Life Sciences

Radiometer; Deer Park (OH); On-site; USD 92,000 - 98,000; Full time

Benefits offered by this job

Bonus potential

Health and dental insurance

401(k) plan

Job summary

Leica Biosystems is seeking a Customer Service Supervisor to lead a global Customer Care team, ensuring top‑tier support and strict export compliance. The role collaborates with Sales, Supply Chain, Manufacturing, Logistics, Quality, and Trade Compliance across regions to optimize service delivery.

Expect to manage order inquiries, documentation, and cross‑functional initiatives, with a focus on KPIs, backlog reduction, and customer satisfaction.

Qualifications

• High School Diploma or GED with 8+ years of customer service and 4+ years in supervision.
• Associates or Bachelor's Degree with 4+ years customer service and 2+ years supervisory experience.
• Strong knowledge of export shipping documentation and international trade processes.

Responsibilities

• Lead, coach, and develop a global Customer Care team.
• Oversee orders, inquiries, complaints, returns, and service requests.
• Ensure compliance with international shipping regulations and export documentation.
• Coordinate export docs (Commercial Invoices, COAs, COCs, Certificates of Origin) and resolve issues.
• Monitor KPIs: order accuracy, response times, backlog, CSAT, SLA performance.
• Drive process improvements to enhance operational efficiency and customer experience.

Skills

Customer service leadership

Global customer support

Process improvement

Education

High School Diploma or GED

Associates / Bachelor's Degree

Tools

SAP

Salesforce CRM

S/4HANA

Job description

Leica Biosystems is seeking a Customer Service Supervisor to lead a global Customer Care team, ensuring top‑tier support and strict export compliance. The role collaborates with Sales, Supply Chain, Manufacturing, Logistics, Quality, and Trade Compliance across regions to optimize service delivery.

Expect to manage order inquiries, documentation, and cross‑functional initiatives, with a focus on KPIs, backlog reduction, and customer satisfaction.