Tech Support & Customer Care Specialist I

Vitu; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare advantages

PTO

Retirement planning

Life and disability insurance

Commuter benefits

ID theft protection

Tuition reimbursement

Job summary

Vitu is seeking a Technical Customer Care Specialist to work with clients by phone, email, and chat to resolve application and product issues, including guidance on product usage within the business unit. The role emphasizes delivering high-quality care and adhering to QA standards.

The position requires 0–2 years in customer or technical support, basic OS or networking knowledge, and strong communication skills.

Qualifications

• High school diploma or equivalent; higher degree a plus.
• 0–2 years in customer or technical support.
• Basic OS, networking, or software troubleshooting.
• Excellent verbal and written communication.
• Strong problem-solving and multitasking.
• Customer-focused with patience and empathy.

Responsibilities

• Answer routine customer questions related to product usage and provide technical support.
• Log and route customer issues, ensuring timely resolution.
• Maintain expert knowledge of product processes and procedures.
• Log customer data accurately in the CRM and coordinate with other departments as needed.
• Communicate with stakeholders to identify and resolve inquiries.
• Provide follow-up to keep customers informed of issue status.

Skills

Customer support

Technical troubleshooting

Communication skills

Problem solving

Patience and empathy

Education

High school diploma

Associate or bachelor’s degree (plus)

Tools

Zendesk

Freshdesk

Salesforce

Job description

Vitu is seeking a Technical Customer Care Specialist to work with clients by phone, email, and chat to resolve application and product issues, including guidance on product usage within the business unit. The role emphasizes delivering high-quality care and adhering to QA standards.

The position requires 0–2 years in customer or technical support, basic OS or networking knowledge, and strong communication skills.