Remote Customer Care Specialist II - Tech-Savvy Support

Verathon, Inc.; Bothell (WA); Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Growth opportunities

Team events

Job summary

Verathon, a global medical device company headquartered in Bothell, WA, seeks a Customer Care Specialist to deliver total customer care across orders, product and training inquiries, and moderate-level technical support. You will guide clinicians and administrators through device and software workflows with urgency and empathy.

This role requires 1–2 years of customer service experience, proficiency with Windows OS and web-based tools, and the ability to work remotely with reliable internet;

Qualifications

• Associate degree or equivalent experience.
• Typically 1–2 years of direct customer service experience.
• Experience with high-volume inbound/outbound calls and email support.
• Proficiency with Windows OS, web-based software, and wireless technology.
• Ability to learn FDA and HIPAA requirements while troubleshooting.

Responsibilities

• Respond to inbound calls and emails for products, training requests, and technical issues; create and manage cases to resolution.
• Accurately enter and process customer orders; provide updates on order status and repair approvals.
• Issue return authorizations (RAs) for repairs and credits per policy.
• Guide customers through troubleshooting of medical devices and software, including Windows apps and web tools.
• Identify opportunities to promote additional value-added products or training.

Skills

Customer-obsessed

Tech-savvy problem solver

Process-driven & precise

Continuous learner

Team first

Education

Associate degree or equivalent experience

Tools

Windows OS

Web-based software

Wireless technology

CRMs

Case management tools

Job description

Verathon, a global medical device company headquartered in Bothell, WA, seeks a Customer Care Specialist to deliver total customer care across orders, product and training inquiries, and moderate-level technical support. You will guide clinicians and administrators through device and software workflows with urgency and empathy.

This role requires 1–2 years of customer service experience, proficiency with Windows OS and web-based tools, and the ability to work remotely with reliable internet;