Customer Care Representative I

Quest Diagnostics; Lenexa (KS); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision for FT

401(k) with company match

Annual incentive plans

Employee stock purchase plan

Vacation and paid time off

Career advancement opportunities

Job summary

Quest Diagnostics is seeking a Customer Care Representative I in Lenexa, KS. The role focuses on delivering a consistent, high-quality customer experience across phone, email, chat, and other channels.

Training is onsite for five weeks, with a remote schedule once trained, and a starting pay around $17.25 per hour. Ideal candidates will have at least one year of customer service experience, familiarity with Outlook/Excel, and the ability to follow scripts while maintaining confidentiality of

Qualifications

• 1-year related customer service experience.
• Experience handling health-related inquiries and maintaining confidentiality.
• Ability to follow scripts and provide consistent customer care.
• Comfort with multiple digital channels (phone, email, chat).

Responsibilities

• Assist assigned client groups with routine health-related customer care activities.
• Make routine outbound health-related calls following set scripts.
• Maintain patient confidentiality for health and personal data.
• Respond to inquiries via phone, fax, email, chat about test results and services.

Skills

Customer service

Communication

Digital channels

Outlook & Excel basics

Tools

Outlook

Excel

Phone systems

Job description

Job Description

Customer Care Representative I - Lenexa, KS

Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

Start date: October 26th

Location: Candidates need to be within travel distance to Renner Blvd. Lenexa, KS

Training: Must be able to attend training onsite for 5 weeks in Renner Blvd. Lenexa, KS. Schedule is Monday- Friday, 7:00AM - 4:00PM Central.

Work Schedule: Remote, Monday - Friday, 9:30AM - 6:00PM Central.

Pay Range: $17.25+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Supports assigned client group(s) performing routine complexity health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Qualifications

Required Work Experience:

• 1-year related customer service excellence experience.

Preferred Work Experience

• Health care and laboratory related experience.
• Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical And Mental Requirements:

• Consistent exceptional customer service, accuracy and quality focus required.

Knowledge And Competencies

Align to Quest Culture & How We Work:

• CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
• CARE - We show each person they matter.
• COLLABORATION - We commit teamwork - inside and outside of Quest.
• CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
• CURIOUSITY - We ask vital questions in search of richer answers.
• FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.

Skills

• Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
• Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.