Patient Care & Support Specialist

Quest Diagnostics; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) company match

Annual incentive plans

Life and disability insurance

Flexible Spending Accounts

Job summary

Quest Diagnostics is seeking a Customer Care Representative I in Las Vegas, NV. The role supports health-related customer service activities, handles routine calls, and maintains patient confidentiality.

The candidate will respond across multiple channels, including phone, email, and chat, to deliver accurate test information and services. The position features a structured onboarding with onsite training at the Las Vegas location, a Monday–Friday schedule with weekend rotations, and a

Qualifications

• 1-year related customer service excellence experience.
• Healthcare and laboratory experience preferred.
• Good customer service skills with empathy and confidentiality.

Responsibilities

• Support assigned client groups with routine health-related customer care activities.
• Handle inbound and outbound calls following scripts and procedures.
• Maintain complete confidentiality of health information.
• Provide professional, respectful customer service and empathy when delivering health information.
• Respond to inquiries via phone, fax, email, chat about test results and services.
• Support clients based on business needs.

Skills

Customer service

Digital skills

Empathy

Communication

Attention to detail

Microsoft Outlook

Excel

Phone systems

Chat

Automation/AI literacy

Tools

Outlook

Excel

Job description

Quest Diagnostics is seeking a Customer Care Representative I in Las Vegas, NV. The role supports health-related customer service activities, handles routine calls, and maintains patient confidentiality.

The candidate will respond across multiple channels, including phone, email, and chat, to deliver accurate test information and services. The position features a structured onboarding with onsite training at the Las Vegas location, a Monday–Friday schedule with weekend rotations, and a