Remote Customer Service Representative - Must Reside in NY (Starting 12/7/2026)

Transworld Systems Inc.; Town of Arcadia (NY); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Work from home

Paid training

Team-oriented environment

Growth opportunity

Benefits package: medical, dental, and

Vision, 401k with employer matching, 0

Job summary

Transworld Systems Inc. is seeking a Remote Customer Service Representative to assist customers with billing inquiries, document account details, and clearly explain account statuses. This role requires residing in New York state and offers a comprehensive benefits package.

The position includes paid training starting Monday, December 7, 2026, with training hours 8am–4:30pm EST. After training, regular hours are 7am–9pm EST, Monday–Friday, plus Saturday.

Qualifications

• Detail oriented with strong organization and deadline skills.
• Proficient in Microsoft applications and able to learn software quickly.
• High school graduate or equivalent required; exceptional attendance is essential.

Responsibilities

• Assist customers with billing inquiries/concerns.
• Ensure all account information is documented and inputted into client system.
• Provide detailed explanations of account status and inquiries to customers.
• Adhere to State and Federal regulations pertaining to job duties.
• Assist customers with delinquent accounts according to state guidelines.
• Use exceptional communication to meet client and customer goals.

Skills

Detail oriented

Organization

Communication skills

Microsoft applications

Ability to learn software

Excellent attendance

Education

High School graduate/ equivalent

Tools

Microsoft Office

Job description

Remote Customer Service Representative

Work Location: remote / work from home. Must reside in New York state.

Compensation: $16.50/hour

Paid Training Start Date: Monday, December 7, 2026

Training Hours: Monday through Friday: 8am - 4:30pm EST

Hours of Operation (following training): Monday through Friday: 7am - 9pm EST; Saturday: 7am - 5pm EST

Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

In This Role, You Will:

• Assist customers with billing inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhering to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Utilize exceptional communication skills to fulfill both client and customer goals

Key Results Areas:

• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc)

Qualifications

Ideal Candidate Qualifications:

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required.

For Remote Positions: The minimum internet speed requirements for remote work are as follows:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 100 mbps download, 100 mbps upload

*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP