Remote Customer Care Specialist — Flexible Hours & Growth

Medium; Markham (IL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Remote Work

Flexible Schedule

No Cold Calling

Training & Mentorship

Career Advancement

Industry Technology

Supportive Team

Job summary

Medium is seeking self-motivated individuals for a 100% remote sales-support role, offering a flexible schedule and the chance to connect with clients who have requested information about benefit options. You will meet virtually with clients, understand their needs, guide enrollment, and build lasting relationships with excellent service.

Prior customer service or sales experience is an asset but not required.

Qualifications

• Self-motivated and goal-oriented.
• Willing to learn and be coached.
• Strong communication and client-facing skills.
• Dependable, professional, and organized.
• Able to work independently in a remote environment.
• Previous customer service or sales experience is a plus.

Responsibilities

• Meet virtually with clients who have expressed interest in learning about available benefit options.
• Understand each client's needs and provide personalized guidance.
• Assist clients through enrollment with professionalism and care.
• Build lasting relationships by delivering exceptional customer service.

Skills

Self-motivated

Goal-oriented

Coachable

Strong communicators

Independent worker

Professional

Job description

Medium is seeking self-motivated individuals for a 100% remote sales-support role, offering a flexible schedule and the chance to connect with clients who have requested information about benefit options. You will meet virtually with clients, understand their needs, guide enrollment, and build lasting relationships with excellent service.

Prior customer service or sales experience is an asset but not required.