Remote Customer Care Specialist: Event Ticketing & Support

Leap Event; Pittsburgh (Allegheny County); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Monthly travel stipend

Office access in Montreal, Pittsburgh,

Free lunch weekly

Job summary

Leap Event Technology is seeking a Customer Care Representative to support customers across North America in a remote-friendly capacity. The role involves assisting with ticketing, event inquiries, activations, and platform questions across Leap’s systems, while delivering timely, professional service via phone, chat, and email.

Ideal candidates have 1+ years in customer service, strong English communication skills, and the ability to work independently from a quiet home setup with reliable

Qualifications

• 1+ years of customer service experience.
• Fluency in English required; French and/or Spanish a plus.
• Must have the ability to work independently from home with reliable WiFi.
• Strong verbal and written communication skills.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, live chat, and email.
• Help customers with ticket purchases, event inquiries, activations, and general platform questions across Leap systems.
• Troubleshoot and resolve ticket questions and escalate complex cases to internal support.
• Log and maintain accurate records of all customer interactions in internal systems.

Skills

Customer service

Written communication

Verbal communication

Problem solving

Multitasking

Quick learner

Friendly attitude

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Leap Event Technology is seeking a Customer Care Representative to support customers across North America in a remote-friendly capacity. The role involves assisting with ticketing, event inquiries, activations, and platform questions across Leap’s systems, while delivering timely, professional service via phone, chat, and email.

Ideal candidates have 1+ years in customer service, strong English communication skills, and the ability to work independently from a quiet home setup with reliable