Remote Customer Care Specialist — Events & Tickets

Leap Event Technology; Oregon; Hybrid; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Monthly travel stipend

Free lunch every week

Office snacks and drinks

Zusammenfassung

Leap Event Technology is seeking a Customer Care Representative to join our remote-friendly team serving North American clients. You will handle inquiries by phone, chat and email, assist with ticketing, and resolve issues with a calm, professional approach. Fluency in English is required, and web-based support experience is a plus.

This role is work-from-home with a $15/hr rate and options to use Montréal, Pittsburgh, Dallas offices. We value reliability and strong communication.

Qualifikationen

• High school diploma or equivalent required.
• 1+ years of customer service experience.
• Strong computer literacy and internet savvy.
• Ability to learn new tasks quickly.
• Strong organizational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• A friendly, people-first attitude and genuine passion for helping others.
• Good troubleshooting and problem-solving skills.
• Fluency in English required; French and/or Spanish a plus.
• A passion for the entertainment and music industries is a big plus!
• Must have the ability to work independently and efficiently. This is a work from home role that requires a quiet space to work and reliable WiFi.
• This role pays $15/hr.

Aufgaben

• Serve as a primary point of contact for customer inquiries via phone, live chat, and email, delivering professional service on every interaction
• Help customers with ticket purchases, event ticketing inquiries, activations/application support, and general platform questions across all Leap systems (Pro Ticketing, Epic Experiences, Leap Conventions, and Activations)
• Troubleshoot and resolve issues related to ticket questions; utilizing de-escalation techniques with trained customer support skills and resources, and ultimately escalating complex cases to internal support.

Kenntnisse

Customer service

English fluency

Verbal communication

Written communication

Problem solving

Multitasking

Tech-savviness

Ausbildung

High school diploma

Tools

Internet savviness

Strong computer literacy

Jobbeschreibung

Leap Event Technology is seeking a Customer Care Representative to join our remote-friendly team serving North American clients. You will handle inquiries by phone, chat and email, assist with ticketing, and resolve issues with a calm, professional approach. Fluency in English is required, and web-based support experience is a plus.

This role is work-from-home with a $15/hr rate and options to use Montréal, Pittsburgh, Dallas offices. We value reliability and strong communication.