Remote Customer Support Specialist — Live Events

Jobicy; United States; Remote; USD 6,600 - 9,000; Full time

Benefits offered by this job

Work equipment provided

Remote work

Job summary

SeatGeek is seeking a Customer Support Associate to join our Frontier-supported team. This remote role, based in the Philippines, involves assisting fans via phone, email, and live chat, handling ticketing questions, returns, transfers, and payments, while upholding security and service standards.

Training leads to live-team integration with ongoing coaching and performance reviews. You’ll join a fast-moving, customer-centric environment that values ownership, collaboration, and continuous

Qualifications

• At least two years in customer-facing role.
• Strong spoken and written English.
• Experience assisting customers through phone, email, or live chat.

Responsibilities

• Assist customers via phone, email, and live chat.
• Answer questions on tickets, delivery, transfers, accounts, payments, refunds, and events.
• Investigate concerns using SeatGeek systems and policies.
• Communicate clearly, especially in urgent situations.
• Document interactions and resolutions accurately.
• Escalate issues when needed and seek appropriate support.

Skills

Customer support

English proficiency

Multichannel support

Attention to detail

Problem solving

Job description

SeatGeek is seeking a Customer Support Associate to join our Frontier-supported team. This remote role, based in the Philippines, involves assisting fans via phone, email, and live chat, handling ticketing questions, returns, transfers, and payments, while upholding security and service standards.

Training leads to live-team integration with ongoing coaching and performance reviews. You’ll join a fast-moving, customer-centric environment that values ownership, collaboration, and continuous