Remote SaaS Helpdesk Technician – Cloud Support

Remote Jobs; Jersey City (NJ); Hybrid; USD 56,000 - 62,000; Full time

Job summary

LEAP is hiring a Helpdesk Technician for a hybrid remote position based in the Tri-State area with occasional in-person Jersey City training. You will support LEAP customers via email, phone, and chat, guiding them through product use and resolving issues.

The role emphasizes strong communication, problem-solving, and teamwork, with training provided. Applicants should have 1 year of customer service experience and familiarity with SQL/Access databases, Word, and Excel.

Qualifications

• 1 year of customer service experience required.
• Excellent communication and writing skills.
• Experience with SQL and Access databases.
• Proficient with Microsoft Word and Excel.
• Able to work independently and in a team.
• Based in the Tri-State area; remote role with possible in-person Jersey City training.

Responsibilities

• Provide client support and technical issue resolution via email, phone and chat.
• Understand client's business/software needs.
• Resolve technical issues by guiding clients with LEAP software features.
• Proactively improve LEAP’s self-help centre with better articles and videos.
• Able to work independently and efficiently to meet deadlines.

Skills

Customer service

Communication

Microsoft Word

Microsoft Excel

Teamwork

Problem solving

Writing skills

Tools

SQL

Access

Job description

LEAP is hiring a Helpdesk Technician for a hybrid remote position based in the Tri-State area with occasional in-person Jersey City training. You will support LEAP customers via email, phone, and chat, guiding them through product use and resolving issues.

The role emphasizes strong communication, problem-solving, and teamwork, with training provided. Applicants should have 1 year of customer service experience and familiarity with SQL/Access databases, Word, and Excel.