Remote Customer Support Specialist (Live Events)

SeatGeek; United States; Remote; USD 6,600 - 9,000; Full time

Benefits offered by this job

Equipment provided

Growth-oriented culture

Job summary

SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.

We are hiring a customer support specialist to assist fans via phone, email, and live chat, help with tickets, payments, refunds, and event changes, and document interactions while escalating when needed.

Qualifications

• At least two years of customer support experience.
• Strong English and a customer-first mindset.
• Reliable remote setup and high-speed internet.

Responsibilities

• Assist fans via phone, email, and live chat.
• Help with tickets, payments, refunds, and event changes.
• Document interactions and escalate when needed.

Skills

Customer support

English language

Remote work

Job description

SeatGeek is a live-event ticketing platform that uses technology and a fan-first attitude to modernize how people access events. The company values ownership, transparency, and continuous improvement in a collaborative, fast-moving team environment.

We are hiring a customer support specialist to assist fans via phone, email, and live chat, help with tickets, payments, refunds, and event changes, and document interactions while escalating when needed.