Remote-Eligible Customer Support Specialist

Feedinkoo: Remote Jobs; United States; À distance; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision insurance

Life, disability insurance

401(k) with company match

Parental leave

Flexible PTO

Learning & development resources

Employee discounts

Travel opportunities for meetings/trng

Résumé du poste

Tripleseat is seeking a Customer Support Specialist to be the first point of contact for customers using our event management platform. You will resolve inquiries across email, chat, Zoom, and phone, troubleshoot issues, and guide customers toward success with empathy and clarity.

Based in the United States with West Coast eligibility for remote work and in-person onboarding in Concord, MA during Week 1, you will collaborate with cross-functional teams, maintain documentation, and help grow our

Qualifications

• 1-2 years of customer service experience.
• Strong written and verbal communication.
• Empathy, patience, and customer-first mindset.
• Ability to handle multiple workflows in a fast-paced environment.

Responsabilités

• Respond to inbound inquiries via chat, email, Zoom and phone with timely resolutions.
• Troubleshoot product issues, identify root causes, and provide clear solutions.
• Document customer interactions and outcomes in support platforms.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Contribute to and maintain internal knowledge base resources.
• Assist in onboarding and training, including hosting webinars.
• Manage multiple open cases and prioritize by urgency and impact.
• Support onboarding of new Specialists as needed.

Connaissances

Customer service

Communication

Troubleshooting

Empathy

Multitasking

Teamwork

Web tools familiarity

Outils

Zendesk

Slack

Guru

Zoom

Salesforce

Google Suite

Description du poste

Tripleseat is seeking a Customer Support Specialist to be the first point of contact for customers using our event management platform. You will resolve inquiries across email, chat, Zoom, and phone, troubleshoot issues, and guide customers toward success with empathy and clarity.

Based in the United States with West Coast eligibility for remote work and in-person onboarding in Concord, MA during Week 1, you will collaborate with cross-functional teams, maintain documentation, and help grow our