Remote Customer Care Associate - Equity & Flexible Hours

Jerry.ai; Orlando (FL); Remote; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Stock options

Flexible scheduling

Remote work equipment provided

Health benefits

401K match

Paid vacation time

P&C license covered

Job summary

Jerry.ai in Orlando, FL is hiring for a Customer Operations role focused on delivering exceptional service to policyholders and partners. You’ll answer inquiries, help customers navigate the app, and proactively surface opportunities to improve coverage and processes.

Join a fast-paced, fully remote team with equity opportunities, flexible scheduling, and a path to growth within insurance tech. The role emphasizes teamwork, strong communication, and ownership of customer outcomes.

Qualifications

• Prior work experience in customer service, sales, or hospitality is a plus, but not required.
• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills

Responsibilities

• Taking great care of our customers and identifying needs customers didn’t know to ask about.
• Answering inbound calls from policyholders who need changes.
• Getting deep on the product to match customers with the right options.
• Solving problems to resolve inquiries effectively.
• Processing service requests — vehicles, drivers, lienholders, policy documents.
• Providing feedback to improve the product.

Skills

Customer service experience

Strong communication

Problem solving

Team player

Work ethic

Job description

Jerry.ai in Orlando, FL is hiring for a Customer Operations role focused on delivering exceptional service to policyholders and partners. You’ll answer inquiries, help customers navigate the app, and proactively surface opportunities to improve coverage and processes.

Join a fast-paced, fully remote team with equity opportunities, flexible scheduling, and a path to growth within insurance tech. The role emphasizes teamwork, strong communication, and ownership of customer outcomes.