Remote Customer Care Specialist — Drive Satisfaction

Twelve31; Mesa (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service-focused company in Mesa, Arizona, seeks a Customer Service Representative to enhance client satisfaction through effective communication and problem-solving. Candidates should have experience in customer support, strong phone skills, and the ability to manage multiple tasks effectively. This role requires a high school degree and offers the opportunity to engage directly with clients, addressing their needs and providing solutions to ensure high service standards.

Qualifications

• Proven customer support experience or client service experience.
• Track record of exceeding quota requirements.
• Ability to multi-task and prioritize effectively.

Responsibilities

• Handle high amounts of incoming calls.
• Provide accurate information using the right methods/tools.
• Manage complaints and provide solutions.

Skills

Customer support experience

Strong phone administration skills

Active listening

Adaptability

Exceptional communication skills

Time management

Education

High school degree

Tools

CRM systems

Job description

A customer service-focused company in Mesa, Arizona, seeks a Customer Service Representative to enhance client satisfaction through effective communication and problem-solving. Candidates should have experience in customer support, strong phone skills, and the ability to manage multiple tasks effectively. This role requires a high school degree and offers the opportunity to engage directly with clients, addressing their needs and providing solutions to ensure high service standards.